Refund policy

Return & Refund Policy for Laud Recovery

At Laud Recovery, we strive to ensure that you're completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a return and refund policy to ensure a smooth experience. Please review the guidelines below for our return and refund process:

Return Policy

  • Eligibility for Returns: We accept returns on most products within 30 days of the purchase date. To be eligible for a return, the item must be in its original, unused, and undamaged condition, including all packaging, tags, and accessories.

  • Non-Returnable Items: The following items cannot be returned:

    • Gift cards

    • Personalized or customized items

    • Opened or used health and wellness products, unless they are defective or damaged

  • Return Process: To initiate a return, please contact our customer support team at [laudrecovery@gmail.com] with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your item(s).

  • Return Shipping: You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

Refund Policy

  • Refund Process: Once your returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, a refund will be issued to the original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

  • Partial Refunds: In some cases, partial refunds may be issued for opened or used items, if applicable (e.g., items returned with missing parts or packaging).

  • Sale Items: Only regular-priced items can be refunded. Sale items or discounted products are non-refundable, unless required by law.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you want.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately at [laudrecovery@gmail.com] with your order number and photos of the defective or damaged item. We will work with you to resolve the issue, either by sending a replacement item or issuing a full refund.

Contact Us

If you have any questions regarding our return & refund policy, please don’t hesitate to reach out to our customer support team:

  • Email: [laudrecovery@gmail.com]

  • Phone: [0409 483 689]

  • Website: [laudrecovery.com]

Thank you for shopping with Laud Recovery!